Urgent Update for Winter 2026 White Flag Emergency Shelter
If you are in need of emergency shelter because of the Winter Weather, contact Entry Point Durham for information and a referral. The City of Durham is providing extra assistance to the most vulnerable during the expected Winter Storm this weekend (January 24-26, 2026). Please call EPD at the information below.
ENTRY POINT DURHAM: 984-287-8313
Durham Human Services Building (DSS)
Lobby 27, Floor 2 (Aging and Adult Services)
414 E. Main Street, Durham NC 27701
Phone Number: 984-287-8313
IMPORTANT NOTE ABOUT WHITE FLAG
If you are unsheltered and need protection from the elements between Nov. 1, 2025 - March 31, 2026, there are expanded shelter options in Durham when the temperature is at or below 32 degrees or 35 degrees with rain or snow. Please contact Entry Point at the number above for updated information. You can learn more about Durham Winter Shelter options by clicking here.
Emergency
Shelter
The shelter offers adults and children fleeing violent and dangerous situations a safe and supportive environment. The shelter is a place where they can recover from the effects of domestic, sexual, or family violence. In the shelter, clients are offered counseling, case management, legal assistance, and support with housing and employment needs. Spanish-speaking staff and volunteers are available.
Q. How do I get into your shelter?
A. A referral to our shelter is granted through our Crisis Helpline after confirmation that we have space available to accommodate your needs (single or family) and have completed our Danger Assessment. The Danger Assessment allows us to prioritize survivors with the highest need in relation to the likelihood of serious injury or even death if not moved into a safe, secure, and confidential emergency shelter for domestic violence, sexual assault, and human trafficking. If our shelter is full, a Crisis Line Advocate can call other shelters for openings.
Q. What is the shelter like?
A. The shelter is a large home on a residential street in Durham. We have sixteen beds in five bedrooms, meaning that we can typically provide shelter to two or three single adults and three or four families. There is a kitchen, a pantry, a living room, a “quiet” room, a business room, on-site laundry, a back deck, and a fenced-in backyard. We provide basic groceries, toiletries, and linens. There is no cost to stay in our emergency shelter, and the length of stay past 7 days is dependent on your personal needs, goals, and willingness to move forward.
Q. Can I bring my kids?
A. Yes. We have family rooms and portable cribs if you need one. There are no gender or age restrictions on children under 18 in the shelter.
Q. Are there any gender restrictions?
A. No. While we typically serve more women in our shelter, our space is open to all. We are also LGBTQ+ affirming.
Q. I’m in active substance use. Can I still come?
A. Yes, but no substances or paraphernalia are allowed on site. If you are interested in recovery services, we can provide referrals.
Q. Can I bring my pet or service animal?
A. Unfortunately, we are not in a position to allow pets on the premises. We can occasionally find accommodations for them elsewhere, so don’t let that be a deterrent to calling us. However, referencing ADA guidelines, our shelter welcomes dogs that are individually trained to do work or perform tasks for people with disabilities and will need to meet with staff to discuss what work or task the dog has been trained to perform. We also work with a local vet who has limited boarding options.
Q. Do I have to work for you while I’m staying there?
A. No, but we are here to help you increase your self-sufficiency while you are in the shelter, so you will be asked to engage in case management, workforce development, employment opportunities, daycare, etc. Whether you are working full-time or actively searching, we kindly request that you clean up after yourself and your children as a courtesy to other guests.
Q. I don’t have a car. Do you provide transportation?
A. The shelter is in close proximity to Durham’s free bus line, and in some circumstances, we may provide ride shares.
Q. How long can I stay?
A. We are a short-term emergency shelter, and we will work to support your housing goals. Initial stays are up to 7 days and can be extended with access to housing supports.
Q. My abuser will hurt me if they find me. What kind of security do you offer?
A. The location of the shelter is confidential. We do not allow shelter clients to tell anyone, even trusted friends and family, about where they are staying. Everyone who enters the shelter, including staff and maintenance workers, must sign a confidentiality agreement. The shelter is equipped with security cameras, and all doors are kept locked at all times.